A few weeks ago I gave Redbox a try for the first time. I'd read about it online and heard great things about it, but when I finally got around to trying it out, I was less than impressed. The 'free' code I'd been proffered didn't work, and the customer service rep with whom I spoke seemed ambivalent about solving the problem for me and even suggested that the code malfunction might be a common problem. I wrote a very thorough email to customer support, listing my perturbations and suspecting them of pulling a bait-and-switch by deliberately offering free goods/services which were merely designed to lure new customers in.
Customer service responded in fine style. I received a very courteous and apologetic response, explaining that the glitch with the code was a temporary issue, that Redbox really is in the habit of offering absolutely free rentals, and giving me two free codes on the spot as a goodwill gesture. Their reputation properly restored, I gave them another chance, and now commence to sing their praises. Both codes worked like a charm, and I became hooked.
Redbox, in case you haven't heard of it, is like a vending machine of new release DVDs located in various popular locations such as Wal-marts and McDonalds. Check their website to find one near you. The cost is usually $1 a day, but there are so many free codes emerging that you can pretty much get one for free any time you want.
It works for Redbox, because if you are late returning your DVD, you get charged $1. Still, that's not much for a movie rental (and hey, last I checked, Blockbuster was charging $4.29 for new releases!) So far we have always been prompt about returning our movies on time, and the location is very convenient. We are definitely fans.
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